The Housekeeping Operations and Management course provides learners with essential knowledge and practical skills required to perform professional housekeeping duties in the hospitality industry.
The course covers key areas such as cleaning procedures,use and care of equipment,linen and laundry management,safety and hygiene practices,and guest room maintenance.Learners will also develop effective communication,teamwork,and customer service skills essential for success in the housekeeping department.
Through a combination of interactive lessons,videos,quizzes,and practical assignments,learners will gain hands on experience and confidence to deliver high quality service in hotels,guest houses,and related establishments.
At the end of the course,participants will be able to:
.Identify the functions and structure of the housekeeping department
.Apply correct cleaning methods using appropriate tools and agents
.Manage linen and laundry operations efficiently
.Maintain,hygiene,safety and professional standards
.Demonstrate proper guest room preparation and communication skills
- Teacher: Victor Odhiambo
STORES
A room or building where goods are kept.
Organise.To make to work in a systematic way.
Storekeeping:Meaning the keeping of the store materials and keeping the stores records.
The stores Department is responsible to receive the materials until they are required by the consumer departments.
Stores records are also kept by the stores Department accurately.
The records provides information regarding the receipts, issues and stock balances of material
- Teacher: Victor Odhiambo